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Neck

Neck Pain

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Registered NDIS Provider
SIRA Registered Provider

It usually starts as a tight, one-sided ache between your shoulder blade and the base of your skull. You roll the shoulder, turn your head until something clicks, and it eases for ten minutes. Then a long day at a laptop, or a long day on site with your arms overhead, and by evening it's the only thing you can think about. Some weeks it's gone. Then it's back, same spot, same reason.

Neck pain like this is very common (around 203 million people worldwide were living with it in 2020 9), and it's rarely mysterious. The explanation is usually mechanical, and ordinary.

What's actually causing it

Your neck is seven vertebrae stacked on top of each other. At every level there are two small facet joints at the back and a disc at the front, held and moved by layers of muscle running up from your shoulders and upper back 1.

That design is built for movement and copes poorly with being held still. Shoulders slouched and chin poking forward (hours at a computer, or long stretches looking down at a phone) can strain the neck over time 1. Other everyday causes are just as ordinary: the wrong pillow, a sprain or strain, long desk sessions without breaks, age-related change in the neck joints (cervical spondylosis), and stress or anxiety, which raises muscle tension 3.

We'll be straighter here than most pages on this topic: "your posture caused this" is a bigger claim than the evidence supports. A review pooling 15 studies did find adults with neck pain sit with their head further forward, but the effect was small enough that the result nearly included no difference at all, and in adolescents there was no association 6. A later study found no usable link between head position and pain or disability; what differed was how the neck moved, with less range and slower turning 7.

That's the more useful target. It's measurable, it changes with treatment, and it doesn't ask you to hold a perfect sitting position all day. Rates of neck pain have also barely shifted since 1990: the rising case count tracks population growth and ageing, not screens 9.

The seven neck vertebrae with their discs and small facet joints, one joint shown irritated

Wry neck, a muscle strain, or a pinched nerve? How to tell the difference

These three account for most of what we see, and they're managed differently.

Wry neck (torticollis). The neck muscles spasm, one side becomes painful, and you can't straighten your head 2. It happens at any age but is most common in teenagers and young adults, usually after something small: sleeping awkwardly, a sudden flick of the head, carrying an unbalanced load like a suitcase, or a viral infection 1,2. Treated early it responds well, often within days 1, and usually clears within about 7 to 10 days 2. Rarely (particularly over 40, and very rarely in infants) it has an underlying medical cause, not a mechanical one 1. Torticollis in a baby is a different problem again, covered in Torticollis in Babies.

A simple muscle strain. Pain and stiffness stay in the neck and shoulder. It's sore to move but it does move, it eases with heat and gentle activity, and nothing is happening in your arm.

A pinched nerve (radicular pain). The giveaway isn't the neck, it's the arm. Pins and needles, numbness, or an arm that feels cold points away from a simple strain 4, and weakness or numbness in an arm or leg needs prompt assessment, not a wait-and-see week 3.

Neck pain that started in a car accident is a different pathway again: see Whiplash.

How it's diagnosed

Most neck pain is diagnosed without a scan 3. A doctor asks about your symptoms and your pain, then examines you 3. Blood tests, an X-ray, or a CT or MRI scan are for tracking down a specific cause when one is suspected 3.

The arm is what changes things. Shooting pains down your arm, or numbness or a loss of power in your arm or hand, are a reason to see your doctor, because you may need further investigations such as medical imaging 1.

How we treat it

The first appointment is about working out which of those you have. Clinical practice guidelines sort neck pain into four categories: mobility deficits, movement coordination impairments (where whiplash sits), headaches, and radiating pain 10. And the category changes the plan. So we test how your neck moves, not just where it's sore.

From there:

1
Movement and exercise first. The best-evidenced part: there's good evidence that exercise reduces neck symptoms 1, and guideline-based care centres on restoring range of movement, then strengthening through the shoulder blades and upper limbs 10. That's what our exercise prescription and conditioning work is for.
2
Hands-on joint work. Mobilisation or manipulation of the neck and upper back is recommended for the mobility-deficit pattern, in combination with exercise 5,10, and for an acute wry neck, heat plus passive joint mobilisation loosens the joints and settles the spasm 1. See Manual Therapy for how we use it: as part of a plan, not on its own.
3
Practical changes to what your neck does all day. Holding your phone up instead of bending your neck to it, a properly set up workstation, regular breaks, a supportive pillow, and no heavy bag on one shoulder 2. Smoking is relevant here too: it increases the risk of neck pain 2.

On what physiotherapy can offer: treatment may help you recover more quickly and may give short-term relief 3, and the Better Health Channel (approved in consultation with the Australian Physiotherapy Association) says neck pain can generally be successfully treated by physiotherapists 1. We'd rather quote both than promise more than either says.

Other treatments we may use

Heat.

A heat pack or hot shower, alongside keeping the neck moving as much as pain allows, is standard advice from both Australian government sources for an acute neck 1,2. It helps. It just isn't the whole treatment.

Soft-tissue massage.

Most clinic pages lead with this. We won't, because the evidence doesn't support it as the centrepiece. A 2024 Cochrane review of 33 trials and nearly 2,000 people found the contribution of massage remains uncertain, and that for subacute and chronic neck pain it may make little or no difference to pain, disability or quality of life compared with placebo 8. Higher doses (eight or more sessions over four weeks) did better in subgroup analysis 8. So we may use it to get you comfortable enough to move, not to build a recovery around.

Two things we won't do.

We won't send you for a scan by default: imaging isn't needed for most people with neck pain 3. And we won't put you in a collar: neck supports, braces and collars aren't considered useful 3, and the NHS is blunt about why: it's better to keep your neck moving 4.

Your recovery path: Reset, Rebuild, Return

We plan neck pain treatment along The Well Motion Recovery Path™. What moves you up a phase is what your neck can do, not how many days have passed.

  • Reset: the first days. Heat, and keeping the neck moving as far as pain allows 1,2. For a wry neck, passive joint mobilisation as well 1. No collar 3. Expect the stiffness to outlast the sharp pain. We move you on once you can turn far enough for ordinary tasks without the pain building.
  • Rebuild: most of the work. Range of movement first, then strength through the shoulder blades and arms 10, with Manual Therapy alongside when stiffness is the main problem 5,10. Expect range to come back before stamina does. We move you on when your neck handles what your day asks of it without flaring that night.
  • Return: full days at the desk or on site, driving, sleep, sport if you play it. We check how the neck copes with your longest working position. You leave with an exercise program and a habit of breaking up long sits, both tested in prevention trials 11,12.

How long it usually takes. A wry neck usually settles within about 7 to 10 days 2. Most other neck pain improves within a few weeks 3,4. It often comes back, though: a review of general population studies found between half and three quarters of people with neck pain reported it again 1 to 5 years later 14.

Reducing your risk of it coming back

Prevention has been tested for neck pain, and moving comes out ahead of furniture:

  • Exercise has the best backing. Across five trials and 1,722 adults, exercise programs probably lowered the chance of a new episode of neck pain over the next 12 months 11. Most of those people were office workers, and how big the benefit is day to day is still unclear 11.
  • Break up long sits. In a six-month trial of 193 office workers at high risk of neck pain, 17% of those prompted to take active breaks, or to shift position in their chair, developed new neck pain. In the comparison group it was 44% 12.
  • Don't expect a new desk to do it alone. An earlier review of three trials found ergonomic programs didn't reduce the risk of a new episode, though the evidence was low quality 13. Set your desk up sensibly, then get up and move anyway.
  • Take stress seriously. Stress and anxiety can trigger neck pain 3.

When to get it checked properly

Most neck pain settles. Some of it shouldn't be managed at home, and it's worth knowing the difference before you're in the middle of it.

Call triple zero (000) and ask for an ambulance if neck pain comes with chest pain, shortness of breath or sweating 3. For sudden severe neck pain, or neck pain after an accident, call us: we assess it the same day and tell you plainly if it needs a hospital.

Seek urgent care for neck pain with a fever, sweats or chills; changes to vision or hearing; light-headedness or loss of balance; confusion; or bowel or bladder problems 3. With a wry neck, trouble breathing or swallowing, drooling or a severe sore throat also mean urgent assessment 2.

Call us the same day for pins and needles, numbness or weakness in an arm or leg.

Book an assessment if a wry neck hasn't improved after 7 to 10 days 2; if general neck pain isn't settling after a few weeks, is getting worse, or is affecting daily life 3,4; or if you've noticed pins and needles or a cold arm at any point 4.

None of that is a reason to panic. It's a reason to get looked at properly instead of working around it for another six months.

Your first appointment

We start by listening: how it began, what makes it worse, and what it's stopping you from doing. Then we examine the area, explain what we find in plain English, and agree a plan with you. Your first visit is 40 minutes at Engadine and 30 minutes at our other clinics.

We see patients at Engadine, Mount Annan, Narellan and Appin, and at home through our mobile physiotherapy service. If you have private health cover, here's how health fund rebates work for physiotherapy.

FAQs

Is it worth seeing a physio for neck pain?

For most mechanical neck pain, yes, with honest expectations. Australia's public health service is measured: physiotherapy may help you recover more quickly and may give short-term relief 3. The Better Health Channel, written in consultation with the Australian Physiotherapy Association, goes further, saying neck pain can generally be treated successfully by physiotherapists 1. The practical value is usually in the assessment: knowing which pattern you have, and whether your arm symptoms matter, changes what you should be doing.

What are the four types of neck pain?

Guidelines classify it into four categories 10: neck pain with mobility deficits (stiffness and restricted movement); with movement coordination impairments, including whiplash-associated disorders; with headaches, where the neck generates head pain (cervicogenic headache); and with radiating pain, where a nerve root is involved and symptoms travel into the arm. Each is managed differently, which is why the classification matters more than the label.

How long does it take for a strained neck muscle to heal?

A wry neck usually resolves within about 7 to 10 days 2, often within days if treated early 1. More general neck pain typically settles over a few weeks 3,4. Past those windows with nothing shifting is the point to get it assessed, not wait longer.

How do I get rid of a wry neck fast?

Keep the neck moving as much as pain allows, use a small heat pack or hot shower, stay active, keep warm, and avoid the positions that aggravate it 1,2. Over-the-counter pain relief can help you move more comfortably 2. In clinic, heat plus passive joint mobilisation loosens the joints and reduces the spasm 1. The one thing not to do is immobilise it: collars aren't recommended, and keeping it moving is better 3,4.

Is it good to put a rolled towel under my neck while sleeping?

No source we'd trust endorses a rolled towel specifically, so we won't pretend otherwise. What is supported: pillow choice is very individual and no single pillow suits everyone; measuring the distance between the side of your neck and your shoulder gives a rough guide to the height you need, and avoid sleeping on your stomach 1. A small pillow keeping your head and neck in line with your body is the general advice 2,4.

More Neck conditions

Neck

Whiplash

Neck pain, stiffness or headache that started after a car accident, often a day or two later.

Read more
Neck

Text Neck

Aching at the base of your neck and between your shoulder blades after hours looking down at a screen.

Read more

If your neck has been stiff and sore for longer than you'd like to admit, the useful first step is finding out which pattern it fits, not another week of guessing.

Book an assessment at Engadine, Mount Annan, Narellan or Appin, or browse the rest of the Neck section of our Injury Finder.

Book an Assessment
Ahmed Elsayed, Principal Physiotherapist
Reviewed by Ahmed Elsayed Principal Physiotherapist at Well Motion

References

  1. Neck pain. Better Health Channel, Victorian Department of Health: approved in consultation with the Australian Physiotherapy Association. Reviewed 4 October 2021. https://www.betterhealth.vic.gov.au/health/conditionsandtreatments/neck-pain
  2. Torticollis (wry neck). healthdirect (Australian Government). Last reviewed March 2026. https://www.healthdirect.gov.au/torticollis
  3. Neck pain. healthdirect (Australian Government). Last reviewed March 2026. https://www.healthdirect.gov.au/neck-pain
  4. Neck pain and a stiff neck. NHS. Last reviewed 27 April 2023. https://www.nhs.uk/symptoms/neck-pain-and-stiff-neck/
  5. Bier JD, Scholten-Peeters WGM, Staal JB, et al. Clinical Practice Guideline for Physical Therapy Assessment and Treatment in Patients With Nonspecific Neck Pain. Physical Therapy, 2018;98(3):162-171. Via PubMed: https://pubmed.ncbi.nlm.nih.gov/29228289/ · DOI: 10.1093/ptj/pzx118
  6. Mahmoud NF, Hassan KA, Abdelmajeed SF, Moustafa IM, Silva AG. The relationship between forward head posture and neck pain: a systematic review and meta-analysis. Current Reviews in Musculoskeletal Medicine, 2019;12(4):562-577. Via PubMed: https://pubmed.ncbi.nlm.nih.gov/31773477/ · DOI: 10.1007/s12178-019-09594-y
  7. Sarig Bahat H, Levy A, Yona T. The association between forward head posture and non-specific neck pain: a cross-sectional study. Physiotherapy Theory and Practice, 2023;39(8):1736-1745. Via PubMed: https://pubmed.ncbi.nlm.nih.gov/35196950/ · DOI: 10.1080/09593985.2022.2044420
  8. Gross AR, et al. Massage for neck pain. Cochrane Database of Systematic Reviews, 2024;2(2):CD004871. Via PubMed: https://pubmed.ncbi.nlm.nih.gov/38415786/ · DOI: 10.1002/14651858.CD004871.pub5
  9. GBD 2021 Neck Pain Collaborators. Global, regional, and national burden of neck pain, 1990-2020, and projections to 2050. The Lancet Rheumatology, 2024;6(3):e142-e155. Via PubMed: https://pubmed.ncbi.nlm.nih.gov/38383088/ · DOI: 10.1016/S2665-9913(23)00321-1
  10. Blanpied PR, et al. Neck Pain: Revision 2017. Clinical Practice Guideline linked to the International Classification of Functioning, Disability and Health, from the Orthopaedic Section of the American Physical Therapy Association. Journal of Orthopaedic & Sports Physical Therapy, 2017;47(7):A1-A83. Via PubMed: https://pubmed.ncbi.nlm.nih.gov/28666405/ · DOI: 10.2519/jospt.2017.0302
  11. Teichert F, Karner V, Döding R, Saueressig T, Owen PJ, Belavy DL. Effectiveness of Exercise Interventions for Preventing Neck Pain: A Systematic Review With Meta-analysis of Randomized Controlled Trials. Journal of Orthopaedic & Sports Physical Therapy, 2023;53(10):594-609. Via PubMed. https://pubmed.ncbi.nlm.nih.gov/37683100/
  12. Waongenngarm P, van der Beek AJ, Akkarakittichoke N, Janwantanakul P. Effects of an active break and postural shift intervention on preventing neck and low-back pain among high-risk office workers: a 3-arm cluster-randomized controlled trial. Scandinavian Journal of Work, Environment & Health, 2021;47(4):306-317. Via PubMed. https://pubmed.ncbi.nlm.nih.gov/33906239/
  13. de Campos TF, Maher CG, Steffens D, Fuller JT, Hancock MJ. Exercise programs may be effective in preventing a new episode of neck pain: a systematic review and meta-analysis. Journal of Physiotherapy, 2018;64(3):159-165. Via PubMed. https://pubmed.ncbi.nlm.nih.gov/29908853/
  14. Carroll LJ, Hogg-Johnson S, van der Velde G, et al. Course and prognostic factors for neck pain in the general population: results of the Bone and Joint Decade 2000-2010 Task Force on Neck Pain and Its Associated Disorders. Spine, 2008;33(4 Suppl):S75-82. Via PubMed: https://pubmed.ncbi.nlm.nih.gov/18204403/ · DOI: 10.1097/BRS.0b013e31816445be