NDIS Physiotherapy

You don't need much, and what you don't have, we'll sort out.

A copy of your plan, or the goals from it. The physiotherapy part matters most, but the goals section matters more. Your plan's wording (get back to work, stay on my feet at home, keep walking the dog) is what your program gets built toward.

Who pays the invoice. Plan manager's details if you're plan-managed, or just tell us you're self-managed or NDIA-managed. Say which one you are when you book and we'll take it from there.

Your support coordinator's details, if you have one. We'll keep them in the loop on progress and reporting without you having to relay messages.

Anything you've already been told. Previous reports, scans, a specialist's letter, an old exercise program that didn't stick. Bring it. Knowing what's already been tried saves you repeating it.

If you don't have some of this yet, book anyway and tell us what's missing. We'd rather work it out with you than turn you away at the desk. What to wear, how early to arrive and how long a session runs are on our FAQs page.

We listen first. What's changed, what's hard now, and what you want to be able to do that you can't. Not a symptom checklist, the actual shape of your week.

We assess properly. Movement, strength, balance, and where things are limited. That gives us a starting measurement, which matters twice over: it's how we know whether the program is working, and it's what a plan review needs to see.

We explain what we've found. In plain English, with no assumption that you've been through this before. If we're not sure yet, we'll say so.

You get a program with a destination. Written down, tied to a specific goal in your plan, with a point where we reassess and adjust. Exercise prescription is usually the backbone of it: graded, progressed, and built around the task you want back.

We write it up. Objective findings, progress against your goals, and what we think the next period should fund, sent where it needs to go, in time for your review.

The failure mode in NDIS physiotherapy is a standing weekly booking that nobody ever reviews. A year later the funding is gone and nothing has measurably changed.

We work the other way. Every program has a stated goal, a rough timeframe, and a reassessment point where we ask whether it's working. If it isn't, that's information: we change the plan, or we tell you plainly that physiotherapy isn't the right use of this funding and what might be. That's an uncomfortable conversation to have and it's the honest one.

For progressive conditions the goal is often maintenance rather than recovery: holding onto movement, strength and independence for as long as possible. That's a legitimate goal, we'll say so in the reporting, and the program is designed for the long run, not a burst of sessions. The clinical detail on that work sits on our Neurological Physiotherapy page, and for participants whose primary issue is persistent pain, on our Chronic Pain Management page.

Plan-managed. Your plan manager pays our invoices. Give us their details and we'll invoice them directly. You don't handle any of it.

Self-managed. You pay and claim it back yourself. We'll give you a clear invoice with everything the NDIS portal asks for, so the claim goes through first time.

NDIA-managed. We claim through the NDIS portal on your behalf. This is the pathway where provider registration is checked, and Well Motion is registered (4-KPN4WRT), so it's available to you here.

Whichever one you're on (plan-managed, self-managed or NDIA-managed), we handle the paperwork so you don't have to.

The service agreement terms that apply to NDIS participants specifically are set out on our NDIS Terms of Service page.

For a lot of participants, travel isn't a detail. It's the barrier.

Mobile physiotherapy means the assessment and the program happen in your own home, with your own furniture, your own steps and your own bathroom. For a program about daily function, that's often better than a clinic anyway.

Telehealth physiotherapy works well for reviewing and progressing an exercise program between hands-on sessions, or when getting out isn't realistic that week.