Our Commitment to Your Privacy
At Well Motion Physiotherapy & Allied Health, we are committed to managing your personal information with the utmost care and in accordance with the Commonwealth Privacy Act 1988. This policy explains how we collect, use, and protect your personal and health information and your rights regarding that information.
In this policy, we explain:
- What kind of information we collect and hold about you
- How and why we collect it
- How we use and share your information
- Your right to seek access to, and correction of, the records we hold about you
- Your right to make a privacy complaint
- Whether we are likely to disclose your information overseas
What Kind of Personal Information Do We Collect About You?
We collect and hold the following types of information:
- Your name, address, date of birth, email, and contact details
- Information about your family or relatives
- Information about other health professionals involved in your care
- Government identifiers, such as your Medicare or DVA number (though we do not use these for identification purposes in our practice)
- Health-related information, including:
- A record of your symptoms and medical history
- Diagnosis and treatment details
- Specialist reports and test results
- Appointment and billing details
- Prescription information and healthcare identifiers
- Health fund details
- Other information required to provide care
How Do We Collect and Hold Your Personal Information?
We generally collect personal information about you in these ways:
- Directly from you when you provide your details (e.g., face-to-face, over the phone, via forms)
- From a person responsible for you
- From third parties where permitted by law (e.g., other healthcare providers, health insurers, the My Health Record system)
Why Do We Collect and Use Information About You?
We collect and use personal information to provide physiotherapy services and communicate effectively with you and others involved in your care. This may include:
- Managing accounts, billing, and health fund arrangements
- Conducting internal audits, quality assurance, or accreditation processes
When and Why Might We Share Information About You?
We may share your information with others when legally required or permitted, including:
- To comply with legal obligations (e.g., mandatory reporting, responding to court orders)
- To consult with other health professionals involved in your care
- To process test results, insurance claims, and communicate with your health fund
- To manage administrative tasks (e.g., billing, debt recovery)
- To address serious threats to health or safety
- To help locate a missing person or in legal proceedings
Your Right to Seek Access to and Correction of Your Information
You have the right to access and correct your personal information. Requests can be made in writing, and we aim to respond within 30 days. If you believe the information we hold about you is incorrect, please notify us in writing, and we will take reasonable steps to correct it.
Security: How We Hold Your Personal Information
We take reasonable steps to protect your information from unauthorized access, modification, or disclosure. These measures include:
- Storing information securely through our Cliniko software
- Restricting access on a need-to-know basis
- Training staff on confidentiality and data security
- Using strong password protections for electronic records
Your Right to Receive Treatment Anonymously or Using a Pseudonym
Where lawful and practicable, you may be treated anonymously or through the use of a pseudonym.
Cookies
To improve your experience on our website, Well Motion Physiotherapy & Allied Health may use cookies. Cookies are small text files placed on your device that help us understand your preferences and improve the functionality of our website.
Cookies help us:
- Track website activity to enhance user experience
- Remember your preferences and settings
- Analyze trends and optimize our online services
You can control the use of cookies via your browser settings, and you may choose to disable them, though doing so may affect your ability to fully access certain features on our website.
Disclosing Information About You Overseas
We do not propose to disclose your information overseas. If we need to do so, we will first seek your consent, unless required by law.
If You Have a Privacy-Related Concern About Us
If you have concerns about the handling of your privacy, please contact us in writing. We aim to respond within 30 days.
Updating This Policy
We may update this policy from time to time to reflect changes in our information-handling practices or the law. These changes shall be published on our website.
How to Contact Us
For privacy-related issues, please contact us at:
- Email: Admin@wellmotion.com.au