At Well Motion Physiotherapy & Allied Health, Medicare Australia offers a subsidy for up to 5 physiotherapy sessions under the Enhanced Primary Care (EPC) scheme for eligible individuals with chronic conditions or chronic pain lasting over 6 months. To access this benefit, you must obtain a referral from your doctor.

It’s important to note that Medicare will not cover the full cost of physiotherapy. There will be a GAP fee, which is the difference between the Medicare rebate and the cost of your session.

If you think you may be eligible for this subsidy, please discuss it with your doctor and contact us to book your physiotherapy consultation.

At Well Motion Physiotherapy & Allied Health, we recommend arriving at least 10 minutes before your scheduled appointment. This allows time for you to complete any necessary forms and ensure that any referrals, scan results, or relevant medical history are entered into our system. Arriving early helps us to ensure your consultation starts on time and allows us to provide you with the best care possible.

To ensure a smooth and efficient first consultation at Well Motion Physiotherapy & Allied Health, please bring the following:

• Patient Registration Form: This form will have been emailed to you, Please complete it and submit it online prior to your appointment.
• Doctor’s Referral (if applicable): A referral is necessary for patients eligible for Workers Compensation, Compulsory Third Party (CTP), DVA, and Enhanced Primary Care (EPC) services.
• Relevant Scans: Please bring any scans related to your current complaint, such as X-rays, CT scans, MRIs, or ultrasounds.
• Claim Number and Insurer Details: For Workers Compensation and Compulsory Third Party (CTP) patients, please bring your claim number and insurance details.

By bringing these documents to your appointment, we can ensure that your consultation runs smoothly and efficiently, allowing us to provide the best care possible.

For your Well Motion Physiotherapy & Allied Health appointment, it’s important to wear clothing that allows our physiotherapists to clearly assess the area of your body that requires attention. Here are some guidelines for what to wear:

• Lower Limb Complaints: We recommend wearing shorts or similar attire that allows easy access to your legs, knees, or feet.
• Shoulder or Neck Complaints: For shoulder or neck issues, we suggest that female patients wear a singlet top or something similar, which will allow the physiotherapist to easily assess your upper body.
• Footwear: It may also be important for your physiotherapist to assess your footwear (e.g. work shoes, running shoes, or sports shoes) to determine if they are contributing to your condition. Please bring them with you.

Towels will be provided for draping during your assessment, ensuring your comfort and privacy.

By wearing the appropriate clothing, we can ensure a more effective and thorough assessment during your consultation.

At Well Motion Physiotherapy & Allied Health, we understand that injuries can happen unexpectedly, especially during the weekend. To ensure you get the care you need as soon as possible, we reserve Monday morning appointment slots for those who have sustained injuries over the weekend.

Here’s what you can do:

• Book an appointment through our website
• Alternatively, you can email us at: admin@wellmotionphysio.com.au
• Or, you can submit an online enquiry through the clinic of your choice on our website.

A professional physiotherapist will provide you with an early assessment, accurate diagnosis, and begin treatment to help you recover quickly and effectively.

Important: If you’ve sustained a serious injury, such as fractures, dislocations, or severe trauma, please head straight to your local hospital emergency department for immediate care.

At Well Motion Physiotherapy & Allied Health, we have a policy in place that requires any patient under the age of 18 to be accompanied by a parent or guardian during their physiotherapy consultations. This policy ensures compliance with medicolegal, privacy, and confidentiality regulations.

For patients under 18, informed consent must be obtained from both the child and their parent or guardian before treatment can proceed. This is essential to ensure that both parties understand the treatment plan and consent to the physiotherapy services being provided.

We appreciate your understanding in helping us uphold the safety and privacy of all our patients.

At Well Motion Physiotherapy & Allied Health, we understand that sometimes life can get in the way of scheduled appointments. However, because our physiotherapists dedicate individualised time for each patient, last-minute cancellations or missed appointments can be challenging to fill.

To ensure that we continue to provide the highest quality of care to all of our patients, we charge a non-attendance/cancellation fee of $90.00 for appointments that are either missed or cancelled within 24 hours of the scheduled time.

We encourage patients to give as much notice as possible if they need to reschedule or cancel, allowing us to offer the appointment slot to others in need of care.

Thank you for your understanding and cooperation.

At Well Motion Physiotherapy & Allied Health, we greatly value the feedback of our patients. Your input helps us continually improve our services and ensures that we provide the best possible care.

If you have any suggestions or ideas for enhancing your experience with us, we encourage you to submit a feedback form online. We are always open to hearing from you and are committed to using your feedback to improve our clinic and services.

Thank you for helping us enhance the care we provide!